Get in Touch With Us

Got a question about something you've read on charityportal.org.uk, spotted an error, or want to suggest a brand for us to look at? This page explains how to reach the team behind the site and what kind of enquiries we're able to help with.

How to Reach the Team

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. During busier periods it can take a little longer, but every enquiry gets a response from someone who has actually read it.

To help us answer faster, it helps to mention upfront what your message is about — a factual query, a correction, feedback on a review, or something else. That way we can route it to the right person straight away.

What We Can Help With

• Questions about how we review casinos not on GamStop — if you want to know more about the criteria behind our rankings, how we assess bonuses, payments or game selection, or why one brand sits above another, ask away.
• Corrections — offers, terms and licensing details for gambling sites not on GamStop change often. If something looks outdated or inaccurate on a brand page or in our best non GamStop casinos guide, let us know and we'll check it.
• General feedback — thoughts on layout, content you'd like to see more of, or a casino not on GamStop you think deserves a look.
• Partnership or editorial enquiries — if you represent an operator or affiliate programme and want to discuss working with us, tell us who you are and what you're proposing.
• Support and safer gambling concerns — if you or someone you know is struggling with gambling, mention this in your message. We can point you towards independent support organisations, though we're not a support service ourselves.

What We Can't Do Through This Page

We're an independent comparison resource, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or make decisions on behalf of any brand featured on the site. For issues with a specific deposit, bonus term or account, the operator's own customer support team — usually reachable via live chat or email on their site — is the right first port of call.

Likewise, we can't remove yourself from GamStop or any other self-exclusion scheme on your behalf. That's managed directly through GamStop's own service, and separately, most sites we cover also run their own exclusion tools if you decide gambling elsewhere isn't right for you at a given time.

Why Get in Touch at All

This site exists to give readers a clear, honest picture of the market for online casinos operating outside the UK's self-exclusion scheme — covering everything from welcome offers and payment methods to licensing and game libraries. That only works if the information stays accurate, and reader input is part of how we keep it that way. If something we've published doesn't match what you've experienced with a listed brand, we want to hear it.

What Happens Once You Send a Message

1. Your email lands with a member of our editorial team, not an automated inbox.
2. We read it in full and, where needed, cross-check it against our current listings.
3. You get a personal reply, typically within two working days.
4. If your message flags an update to a review, ranking or offer, we action the change and it's reflected on the relevant page.

Thanks for taking the time to visit this page. Whether it's a quick question or detailed feedback, we're glad to hear from you — and remember, everything on this site is intended for readers aged 18 and over.